Frequently Asked Questions
Everything you need to know about your Mushq shopping experience.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment's progress.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. Please note that customized or stitched outfits are not eligible for returns unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Mushq ships worldwide. Shipping costs and delivery timelines vary based on your location and will be calculated at the checkout page.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. For unstitched collections, the fabric provided is sufficient for standard sizes.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Cash on Delivery (COD) for domestic orders within specific regions.
Are the colors of the products accurate on the website?
While we strive for color accuracy, slight variations may occur due to photographic lighting or your monitor settings. We ensure the highest quality control to match the product to the images shown.